Actev Frequently Asked Questions

At this time shipping is only available to contiguous US And Canada. Click here so we can update you when we are able to ship to your country.

The Actev App is available for iOS and Android devices. You will be able to download the app from the Apple App Store or the Google Play store once we ship your Arrow.

The minimum recommended height is 43 inches (109 cm) and the maximum recommended height is 55 inches (140 cm). The Arrow’s pedal positions may be quickly adjusted to accommodate different driver heights.

The maximum recommended weight is 130 lbs (59 kg).

To support drivers from ages of 5 to 9, we have made the accelerator and brake pedals adjustable. The Actev App also supports the growing abilities of each driver. With an adjustable speed limit, geo fencing and collision avoidance settings, your Arrow can be adapted to suit growing drivers. And future skill-based games will challenge drivers as their driving skills improve.

We are working on a number of regional driving events and partnerships, so sign up on our website to stay updated.

The top speed of the Arrow is 12 mph (19.3 kph). A reduced speed limit may also be set using the Actev App.

The Arrow is designed for smooth paved surfaces (asphalt or concrete). It may also be driven on smooth indoor surfaces such as a basketball court, but traction is reduced. Parents must ensure that the driving surface is level — the Arrow must never be driven on hills.

Driving time depends on speed and driving style. A fully-charged standard battery should provide 20 to 40 minutes of driving time. The double-capacity battery should provide 45 to 90 minutes of driving time. Owners with multiple battery packs may quickly swap-in charged batteries for non-stop fun.

Every Arrow has a built-in ultrasonic distance sensor that can detect large obstacles in front of the vehicle. When enabled by the Actev App, the Arrow will automatically slow or come to a stop if an obstacle is detected. Although collision avoidance will mitigate most collisions, parents must still provide supervision for inexperienced drivers.

Geo-Fencing permits parents to define safe driving zones for their children. When enabled by the Actev App, the Geo-Fence will slow the Arrow to 2 mph when the boundary is crossed, and an alert will appear on the app screen. Because each Arrow contains a GPS receiver, Geo-Fencing remains active even if the WiFi connection is lost. Multiple Geo-Fences may also be defined and stored on the Actev App.

To put the Arrow in reverse, simply tap the Reverse (R) button on the Actev App or double-press the brake pedal once the Arrow has come to a complete stop. The same process may be used to return to Drive.

The Neutral gear allows the Arrow to be easily rolled by hand. Movement is resisted when in Park.

All Arrow Smart-Karts come with a Standard Charger and Standard Capacity Battery.

Each Arrow contains its own WiFi access point, so any smartphone (iOS or Android) can only connect to one Arrow at a time. Some customers supervise multiple Arrows by mounting several smartphones on a panel with each smartphone connected to a single Arrow. (We plan to address this limitation in the future with a hub capability that will permit one mobile device to control multiple Arrows.)

Just like your car, the Arrow has four gears: Park (P), Reverse (R), Neutral (N), and Drive (D). The Arrow can be placed in any gear from the Actev App, and the driver also has the ability to switch between Drive and Reverse. The Arrow resists movement in Park, but may be easily rolled when placed in Neutral.

To turn on the Arrow, simply press the large Actev logo on the back of the seat. The logo will illuminate with a blue light. To turn off the Arrow, simply press the Actev logo again. The light will turn off.

When Anti-Collision is enabled (anti-collision icon is blue) the speed of the Arrow is limited to 9 mph. When you turn off anti-collision (just tap the icon and it will turn white) you can increase the speed to the full 12 mph.

Reset the WiFi credentials to factory default (SSID: Arrow_##########; PASS: SmartKart) using the following steps:

1. Make sure back cover is fully closed
2. Plug in the charger and wait for the logo light to turn yellow or green
3. Press and hold the logo until the logo light turns off (takes about 5 seconds)
4. Release the logo
5. Observe the logo light flashing green followed by the Arrow light illuminating steady yellow or green

The WiFi SSID and Password will be reset to factory defaults after this procedure. You can then remove the charger, power the Arrow back on, then repeat the setup process.

If you’ve just assembled your Arrow for the first time and it only moves slowly, the most likely cause is one of the motors being plugged in backwards. To correct this, make sure the RED wire is on the RIGHT on both motor connectors.

The Arrow is also limited to a very low speed once the battery charge level is below 5%. Plug in the charger to recharge the battery.

If a red light is displayed when turning on without a charger connected, this may be the result of a pedal calibration problem. With the Actev App open and connected via WiFi to your Arrow, go to Menu → Settings → Pedal Calibration and follow the instructions to calibrate both pedals. If the problem persists, please contact Actev Support by email at support@actevmotors.com.

If the charger is connected, a steady or flashing red light usually indicates a battery fault condition has been detected. Please contact Actev Support by email at support@actevmotors.com.

First make sure that the back cover is closed and latched before starting. The Arrow will not turn on if the back cover is open. The Arrow will also not turn on if the battery has less than 5% charge. Plug in the charger to charge the battery before driving.

This may be the result of the battery being plugged in backwards. Make sure that the RED wire is on the RIGHT. If the battery is plugged in correctly, then it’s possible the battery is completely discharged. Close the rear cover and plug in the battery charger. You may monitor the charging status via your WiFi connected smartphone, but it may take an hour or more for a completely discharged battery to begin charging.

Due to the diversity of Android devices, some Android users experience problems establishing a reliable WiFi connection to the Arrow. Connection problems can usually be solved by modifying settings under Advanced WiFi Options on your mobile device. Please perform the following steps:

Setting Option 1:

Recommend to adjust this setting while in house with WiFi.

1. Turn on WiFi and mobile connection to phone
2. Enter into WiFi Settings
3. Go to Advanced WiFi Settings
4. TURN OFF Smart Network Switch
5. After this setting is turned off, exit settings
6. Establish WiFi connection with Arrow

Setting Option 2 (in conjunction with Option 1 if it is not successful on its own):

1. Enter WiFi Settings
2. Go to Advanced WiFi Settings
3. Go to Manage WiFi Networks
4. Find your home network and click on that network for further options
5. Disengage auto-reconnect option for home network

If these WiFi settings adjustments did not correct your WiFi issue, please contact Actev Support

Everyone at Actev wants you to thoroughly enjoy your Arrow. If you experience any difficulties or problems, please let us know as soon as possible so we can resolve the issue. Actev warrants our products to be free of manufacturing defects for a 120 day period from the date of delivery unless otherwise stated in product-specific documentation (the Warranty Period). This Limited Warranty does not cover normal wear and tear, wheels or tires, or any damage, failure or loss caused by improper assembly, maintenance, storage or use of the Arrow. Additional warranty details are available on the Actev website.

Actev Motors does not prevent you from personally shipping our products to another location. However, Actev does not assume any responsibility or liability of any kind, derived from shipping, handling and using our go-kart and accessories in any region outside of the Continental US and Canada, and we also fully disclaim any liability, tangible or intangible, associated with our product in transit to any destination other than the original shipping address. Furthermore, we will not be able to offer customer or technical support to foreign countries, and our limited product warranty will be voided once our products are exported out of the United States.