Actev Motors Support
Documents and Manuals
Arrow Assembly Instructions
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Body Kit Assembly instructions
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Standard / Double Capacity Battery
Download PDF
Standard Rapid Charger
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Drift Rings
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Battery Adapter
Download PDF
Tutorial Videos
Arrow Assembly Instructions Video
Watch Video
Actev App Tutorial - iOS Video
Watch Video
Actev App Tutorial - Android Video
Watch Video
Arrow Assembly Instructions Video
Actev App Tutorial - iOS Video
Actev App Tutorial - Android Video
Policies
Refunds
Actev Motors will process returns and refunds only for items that were purchased and shipped directly from ActevMotors.com within the last 30 calendar days. If you need to return an item, please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.
Refund Process
Once your return is received, a credit for the full purchase price (plus tax excluding outbound shipping cost) will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Actev Motors unless the return is a result of our error.
Return Guidelines
You may return any new, unused items ordered from ActevMotors.com in the last 30 calendar days. Prior to returning an item, a Return Merchandise Authorization Number (RMA Number) must be obtained from Customer Support to expedite handling of the return receipt. Items must be returned in good condition and in the original packaging. Please allow two weeks from receipt of return for processing.
Shipping Damage or Defective Policy
If an Actev Motors product is received damaged due to shipping or manufacturing defect, Actev Motors will replace, or repair the damaged product at no additional cost to the customer. Please contact Customer Support to obtain resolution to the issue. This can include replacement parts, or service being provided.
FAQ
Be sure to browse through our Frequently Asked Questions to find answers to some of the common questions we receive.
Submit a Support Request
If you have questions, or are experiencing issues with your Acvtev Motors Karts, or components please submit a request below. In order to help you in the more efficiently, please be as detailed as possible in your request.
Support
Documents and Manuals
Tutorial Videos
Policies
FAQs
Support Request Form
Contact Support
Submit a new Support Request
support@actevmotors.com
FAQ
View our Frequently Asked Questions
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